Position: Plano Vehicle Delivery Center Front Desk

Location: Plano, TX

Reports To: Vehicle Delivery Center Team Lead

MON-FRI 8:00am - 5:00pm

Description

The Penske Vehicle Delivery Center (VDC) is responsible for the tracking, preparation, registration, exchange, and disposal of Toyota employee lease vehicles and pool / loaner fleet vehicles. A variety of computer applications and software are utilized to ensure compliance with State and Department of Motor Vehicles regulations, as well as Toyota employee policies.

Essential Job Functions:

• Greet guests and provide excellent customer service
• Ensure the Front Desk is neat, presentable, and equipped with all necessary forms and paperwork
• Answer team member questions while displaying a general understanding of the employee lease benefit program
• Forward guests to others on the team as needed to address specific questions or situations
• Check in guests for complimentary car washes and notify guests when their vehicles are completed
• Complete a “Return Survey” for off-lease returned vehicles to document mileage and any damage or excessive wear and tear
• Collect, label and properly store keys for vehicles on the VDC lot
• Monitor and assist with scheduling pool vehicle reservations whether online, in-person, by email or phone
• Check out pool vehicles when reserved and verify / inspect pool vehicle returns
• Communicate with Porter team to stage and organize lease and pool vehicles in correct parking locations
• Assist lease deliveries team as needed

Other duties as assigned by Leadership

Qualifications

• High School diploma or GED required, Associate’s or Bachelor’s degree preferred
• Excellent customer service skills; strong verbal and written communication
• Must be a high energy individual with a strong work ethic and desire to succeed
• Strong analytical and computer skills
• MS Office Suite (Outlook, Teams, Word, Excel, PowerPoint, etc.)
• Must be able to multi-task while ensuring follow up and execution of required tasks
• High degree of organization and ability to work effectively in a fast-paced environment
• Ability to navigate challenging business environments while quickly assimilating to diverse client, and management team