Systems Engineer II (Infrastructure & Platform)

Location: Onsite – Troy, MI
Department: Information Technology
Reports To: Infrastructure & Security Manager

Position Summary

Hands-on Systems Engineer responsible for supporting and maintaining core infrastructure including Hyper-V, Storage Spaces Direct (S2D), Windows Server, and security platforms.

This role operates in a small, high-responsibility IT team and requires the ability to own systems end-to-end, independently troubleshoot production issues, and execute infrastructure improvements with minimal direction.

This is not a task-based role — the expectation is full ownership of systems, issues, and outcomes.

Onsite presence is required.

Key Responsibilities

• Own and support Hyper-V environments (hosts, VMs, clustering, performance)
• Own and support Storage Spaces Direct (S2D) (health, resiliency, capacity planning)
• Administer Windows Server environments (AD, DNS, DHCP, patching, file services)
• Support and maintain Palo Alto firewalls (NAT, policies, VPNs, segmentation)
• Troubleshoot complex infrastructure and application issues across systems and network layers
• Support and stabilize VisualCron automation and job processing
• Support infrastructure behind eGAMS, IIS, and SQL-based applications
• Provide Tier 2 / Tier 3 support, including rapid escalation and ownership of unresolved issues
• Execute infrastructure changes, upgrades, and deployments with minimal oversight
• Perform root cause analysis and implement corrective actions to prevent recurrence
• Maintain accurate and usable documentation for systems and processes

Required Skills

• Strong hands-on experience with Hyper-V in production environments
• Experience with high availability, clustering, and system resiliency
• Experience supporting enterprise firewall platforms (Palo Alto preferred)
• Strong troubleshooting across compute, storage, and networking layers
• Experience working directly in production environments with uptime expectations
• PowerShell or scripting experience for automation and troubleshooting

Preferred Skills

• Storage Spaces Direct (S2D) (implementation or support)
• SQL Server experience (performance troubleshooting, jobs, maintenance)
• IIS / web application support
• Experience with infrastructure migrations or platform transitions

Experience

• 4–7 years in systems/infrastructure roles
• Experience supporting production environments
• Ability to balance support and project work

Work Requirements

• 100% onsite role (5 days/week)
• Occasional after-hours support as needed

Lifting Requirements: 15 – 75 lbs.
Physical Requirements: Requires moderate to high level of physical activity