Position: Operations Manager

Client: Honda

Location: Marysville, OH

Reports To: Director, OEM Fleet Management

Description

The Operations Manager position will manage the day-to-day functionality of the Honda Service Centers in Marysville, Raymond and Anna, OH.

Essential Job Functions:

Overall day-to-day oversight and management responsibility for the Automotive Service Center(s) at the Honda Marysville, Raymond & Honda Anna Manufacturing plants, duties including, but not limited to:

• Direct leadership of all departmental Managers across the Account
• Maintain a professional approach to problem solving while supporting and enabling contractual obligations to the client
• Point-of-contact liaison with the on-site Honda client
• With the assistance of the H.R. Team and departmental Managers, responsible for selection and onboarding of new Team Members and internal promotions
• Proactively identify and correct unsafe conditions, work processes, and behaviors
• Ensure compliance with all applicable regulatory agencies and company policies and procedures
• Responsible for all Team Member coaching, counseling and discipline in coordination with departmental Managers and Team Leaders
• Responsible for Payroll Administration in coordination with the H.R. Manager of Payroll and Benefits
• Ensure that all supervisors understand how their work relates to the customers' business objectives
• Main on-site point of contact for all Workers Compensation, OSHA and legal compliance matters
• Lead on Honda Client Monthly and Quarterly Reviews
• Responsible for crafting and maintaining a positive work culture for account associates with a focus toward professionalism at the forefront
• Execute processes to track and record value delivered to the customer
• Leads the development and execution of team training initiatives to build capability, improve performance, and ensure consistent adherence to operational expectations

Requirements:

• 4-5 years of experience managing/leading a Team required
• 2-3 years previous automotive repair experience is a distinct plus
• Intermediate to advanced MS Office Suite skills (Word, Excel, Power Point, etc.) some proprietary systems helpful
• Professional verbal and written communication skills
• Must have valid driver’s license
• Be able to hold regular, predictable, attendance
• Willingness to travel as necessary, work the required schedule, and work at the specific location required

Lifting Requirements: 5 – 40 lbs.

Physical Requirements: Requires a low to moderate level of physical activity